FREQUENTLY ASKED QUESTIONS

Question: How can I track the status of my order?

Answer: Sign in to your account and review the complete Order History of all your Stardel Lash Orders.

Question: Can I return or exchange my purchase if I don't like it?

Answer:  No Exchanges but we accept returns for most items within 14 days from receipt.
All items must be in the same condition as received, unused/unopened, and resalable condition.  In the event that an item arrives damaged, defective or it is the incorrect item received, please contact us at stardellash@gmail.com. Our team will be glad to assist you.  Please see our return policy for more information.

Question: Can I cancel my purchase?

Answer: Please email stardellash@gmail.com. Be sure to include the order number, email associated with the purchase and/or name provided at checkout. Our team will confirm cancellation and refund of the purchase once the purchase has been cancelled successfully. When an order has been shipped, we are no longer able to cancel the order.

Question: There is a problem with my delivery confirmed purchase, what can I do?

Answer: We ask to be contacted within 7 - 10 days from delivery date. Please provide any supporting evidence along with the order number to stardellash@gmail.com.

Question: Can I make changes to a Pre-Order?

Answer: Pre-Orders will be charged at the time of placing your order. If you would like to cancel your order please contact stardellash@gmail.com before the date that the product is set to ship. Unfortunately, we cannot cancel an order once a shipping label has been created. 

Question: Will you charge sales tax on my order?

Answer: It depends on your location.  Taxes that appear in your online order confirmation are estimated and the actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.
If no sales taxes are due, none will be charged.

Question: What methods of payment do you accept?

Answer: We accept most payment methods through Shopify Payments such as credit card, debit card and Google Pay, Apple Pay and Paypal.